Why don't I see my DEP/ABM device in Fleetsmith?

After your Apple DEP (Device Enrollment Program), now rebranded as ABM (Apple Business Manager) portal has been set up and you've added Fleetsmith as your MDM provider, newly purchased Macs will appear in Fleetsmith to approve.

If your DEP/ABM devices are not automatically showing up in Fleetsmith:

• Ensure the device was purchased through Apple retailers (or an authorized Apple reseller) with your DEP/ABM information. (Macs purchased outside of DEP/ABM will not be DEP/ABM enrolled.)
  
  
• Ensure automatic sync is turned on by logging into your Apple DEP/ABM portal.
  
  
• If you've used a different MDM provider with your DEP/ABM portal before, ensure Fleetsmith has been changed to your primary MDM provider. (If you find a device has been accidentally assigned to a previous MDM provider in your DEP/ABM portal, follow the instructions here to assign a device to Fleetsmith manually.) 

Related Articles:

• How do I get a list of DEP eligible devices from the Apple DEP portal?
• How do I assign a device to Fleetsmith manually in the Apple DEP portal?