A device will only be DEP eligible within Fleetsmith if all of the following conditions are true:
- Your company has completed the setup process for MDM within Fleetsmith.
- Your company has completed enrollment with Apple for the Device Enrollment Program. This involves several steps, including creating a new (separate) Apple ID and having a Dun & Bradstreet number. Visit the Apple DEP page to begin the enrollment process.
- The specific device in question has been assigned to Fleetsmith within the Apple DEP web portal.
If any of the above steps have not been completed, the device will not show up as DEP eligible within Fleetsmith. Full Management capabilities can still be achieved by ensuring MDM setup has been completed within Fleetsmith, and then going through the enrollment (or re-enrollment) process.