First, ensure you are logging into the correct Fleetsmith portal.
- If you are an employee enrolling a device, please log into your company's Fleetsmith Enrollment Portal. The link will look like: [company-name].fleetsmith.com/enroll
- If you are a Fleetsmith Admin, please log into your company's Fleetsmith web app. The link will look like: [company-name].fleetsmith.com/
If you should have Fleetsmith Admin access but cannot log into the Fleetsmith web app, it's likely the Fleetsmith Owner—or a current Fleetsmith Admin, needs to promote you from a User to an Admin. (Link: G Suite: How to promote a User to an Admin)
If this is the case, please reach out to the current Fleetsmith Owner/Admin to promote you.