One of Fleetsmith's most powerful features—available for DEP-enabled devices—is automatic creation of macOS accounts. In order for account creation to succeed, the device must be assigned to a user within Fleetsmith before the employee goes through the initial computer setup process via the macOS Setup Assistant. The macOS account user created by Fleetsmith will match the assigned user’s short name and full name.
Important setup information
- Be sure to assign specific device(s) to specific employees based on serial number. Otherwise, the device will have an incorrect account username (e.g. one belonging to a different employee). You can check device specifications and serial numbers on individual device approval page and cross compare against Apple order info / shipping destination.
- In order for automatic account creation to work, the new device must have network access during the macOS Setup Assistant process so it can connect to the Apple DEP and Fleetsmith servers.
- All accounts created with this feature will be Administrators.
Note: Automatic Account Creation will only work on the very first setup of a device. Setting up a device after this, even if you have re-installed the OS, will require a manual account creation.
Frequently asked questions
Why am I seeing a warning for account creation on the device approval page?
If you’ve enabled account creation and have not assigned a user to a device, you will see the following warning.
In order to resolve the warning, assign a user via the user dropdown, select the device by checking the box, and then click “Approve and assign.”
If you try to Approve & assign the device without selecting user from the dropdown, the following modal warning will give you another opportunity to assign the device to a user.
How far in advance of device delivery can I assign a user to a DEP device?
Once you purchase a device from Apple or an Apple Authorized Reseller, the device will usually show up in your DEP portal within 24-72 hours. Once the device has been assigned to Fleetsmith in your DEP portal you can expect the device to show up in the Fleetsmith console within 24 hours. You must assign a user to this device prior to the user going through Setup Assistant on the device.
Where can I access the temporary password for the automatically created account?
You can access the temporary password for the account on the device detail page.
Can I custom configure the password format for the automatically created account?
We currently do not support custom configuration of password format. At Fleetsmith, we make sure our product is secure by design. We ensure that temporary passwords are resistant to brute force password attacks by using four random words.